Course 6 - Communicating Customer Service Excellence (Deliver the WOW)

6 CET interactive points

When was the last time you received ‘wow’ service?

Improved customer relations will magically transform your bottom line profits...just like that!

All businesses are only as good as their people. Communication and positive attitude at all levels is essential in today’s world. Lack of communication often leads to misunderstanding and frustration and can cause a practice to lose valuable patients.

This one-day course provides the opportunity to think about communication with other staff members, with patients and with suppliers. Despite the best intentions, it is virtually impossible for a practice to avoid occasional patient dissatisfaction, we will therefore also enable you to deal with cases where patients are not satisfied and explore how this situation presents an opportunity to exceed expectations and retain loyalty.

Who should attend?

  • all members of the practice team

Course dates

  • Manchester - 15th May 2018
  • Newcastle - 16th May 2018
  • Birmingham - 17th May 2018
  • London - 21st  May 2018
  • Belfast - 23rd May 2018
  • Scotland - 31st May 2018

Your investment

Sight Care members - £225.00 plus vat

Non members - £325.00 plus vat

So, what's included?

Comprehensive workbook, lunch, refreshments and all the necessary support materials

Contact

SightCare Training & Business Growth  Marsham
35 Quarry Lane
Birmingham
B31 2PZ

Simon: 07900 585865  

E-mail: training@sightcare.co.uk

Please also use our contact form.

We can run bespoke training days on any subject, delivered when and where you want it to maximise team performance and increase profits!

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