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Knowing and Tracking Your Numbers

4th February - London

5th February - Leeds

You know that some things are working brilliantly in your business and some are performing not so well, but how do you measure that?

How can you communicate to others what you want them to focus on?


Once you’ve set those all important business goals, how are you going to measure if you’re on track?


That’s where Key Performance Indicators (KPI) come in.


In this course you will learn how to develop bespoke key performance indicators for your business and find out the right tools to measure them.


You’ll leave with…


·        A full understanding of what KPIs are right for your business

·        How to implement, track and grow them…

·        …and get your team on board to work towards them...


To secure a place all you need to do is email

2 Day Optical Assistants Programme

In order to allow your practice to consistently deliver a memorable experience, your practice needs to have knowledgeable and confident optical assistants and receptionists. 

On 18th and 19th December in Central London we covered the first 3 key courses delivered in 2 days. The event included the most important objectives from the 3 days condensed into 2 days from the following courses:

We have had amazing feedback from all those who attended :)

Evolution Business Growth

Download the file below to see how 2019 can be your best year ever!

What's New?
NEW SC Evolution Business Growth Program[...]
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Special One Day Training Event!           6 interactive CET points

We've just completed a great development day in Belfast where one delegate has said they have the best action plan for business growth they've ever produced and can't wait to 'test and measure' their ideas and actions.

This event titled... Improve teamwork, handovers, sales and profit is now going to be coming to a venue near you and it is likely to be the best business investment you make this year! It is also worth 6 interactive CET points... AND the offer is get one place free! 

The day will help you to look at your practice and your patient journey in a completely different way.

Stop thinking about what you 'should' be doing and book your place before 1st March to take control of key actions which have enabled practice owners, managers and support staff to implement the things which actually WORK as tested and measured by our business group members.

This event will identify…

  • The words your team need to stop saying
  • Why patients don’t buy anything and see spectacles as a grudge purchase
  • Why the language terms you use every day don’t make sense to your patients
  • Why your staff don’t like selling and how to overcome this
  • How to stop focussing on things that don’t matter
  • Why your patient journey is outdated and not memorable

This event is aimed at practice owners and managers

9.30am - 4.30pm (includes refreshments and lunch)

You missed this one... but

New Dates Coming Soon

 Call 07900 585 865 to book your place or



Course Overview

The event is aimed at practice owners and managers and key practice team members and will make a real difference to your business in 2018.

I will be presenting and debating with you the top action points which have helped many SightCare members maximise their sight test conversions and dispensing average values which has produced some amazing results. Many practices who have previously participated in these bespoke training days have seen their turnover increase by as much as 20%.

During the course of the day you will learn how to craft the perfect patient journey by focusing on the following key areas:

•             delivering excellent customer care and what this looks like

•             building rapport and confidence in the consulting room and on the retail floor

•             improving handovers throughout your patient journey

•             lifestyle discussion to identify a ‘need’ or a ‘want’

•             a keep in touch strategy which involves the whole team

•             improving your internal and external communication

•             introducing a sales process which is not hard selling

•             understanding your own actions and how this relates to your patient journey

The cost for SightCare members of attending the day is just £300 per person and includes refreshments and lunch BUT you get 2 places for £300! 

The cost for non SightCare members of attending the day is just £400 per person and includes refreshments and lunch BUT you get 2 places for £400! 

Spaces for this special event are limited so please register your interest quickly by calling me on 07900 585865 or email to book your place. 

Remember this event is worth 6 interactive CET points.


SightCare Training & Business Growth  Marsham
35 Quarry Lane
B31 2PZ

Simon: 07900 585865  


Please also use our contact form.

We can run bespoke training days on any subject, delivered when and where you want it to maximise team performance and increase profits!

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